The Lobby at The Ballantyne, A Luxury Collection Hotel, Charlotte

About The Ballantyne Hotel & Lodge®

The Ballantyne Hotel & Lodge® welcomes guests with endless leisure and recreational offerings in a beautiful setting. Please review some useful information below or contact our concierge with any questions in advance of your stay at (704) 248-4055 or by email [email protected].  The Ballantyne™ is a member of Marriott’s Luxury Collection and guests enjoy Marriott Bonvoy™ rewards.

Photography Policy

The Ballantyne™ Hotel is private property and maintains a strict policy against the use of its hotel grounds (all interior spaces, exterior grounds, etc..) for unauthorized professional or commercial photography/videography purposes. 


  • Marriott Bonvoy™ Loyalty Program
  • Complimentary valet and self - parking
  • 21 and over hotel registration policy
  • 3 day cancellation policy unless rate has an alternate policy indicated
  • Check - in is at 4pm and check - out is noon
  • No show fees of one night's room and tax applies unless the reservation is pre-paid non-refundable where full stay charge will apply
  • Early departure fee of one night's room
  • Late Check Out Charge: After noon until 2 pm a $50 fee will be charged; from 2 pm - 4 pm a $100 fee will be charged and after 4pm one night's room and tax will be charged
  • Large vehicle parking with advance notice
  • Pets are not permitted, assistance dogs allowed with advance notice
  • Internet access complimentary up to three devices and $5.95 for premium up to six devices
  • Complimentary coffee in the lobby from 6 a.m. - 11 a.m.
  • Afternoon tea
  • Seasonal events
  • Dry cleaning
  • Cabana Rentals (Seasonal)
  • Shoe shine
  • Gift cards
  • Meeting and event management
  • Accessible rooms and areas and pool lift available
  • Non - smoking hotel with designated outdoor smoking areas
  • No lifeguard on duty, swim at your own risk